ENHANCEMENT AND MODERNIZATION OF THE CITY GOVERNMENT OF PARANAQUE WEBSITE AND THE BUSINESS PERMITS AND LICENSING OFFICE WEBSITE

1 lot ENHANCEMENT AND MODERNIZATION OF THE CITY GOVERNMENT PARAÑAQUE WEBSITE AND THE BPLO WEBSITE * The official Parañaque City Government website serves as the primary digital gateways for our constituents, business community, and taxpayers. To elevate our public service delivery, this proposal seeks to modernize our entire digital ecosystem by migrating existing platforms to a highly responsive, modern development framework. This architectural upgrade is designed to resolve current technical limitations, replacing legacy infrastructure with a robust, scalable foundation. Website *Design - Modern and professional government-themed interface, responsive design compatible with desktop, tablet, and mobile devices, compliance with Web Content Accessibility Guidelines (WCAG), user-friendly navigation and search functionality, and fast-loading pages with optimized multimedia content. Content *Management System (CMS) - Web-based Content Management System, role -based user accounts and permissions, easy content editing without programming knowledge, media library for images, videos, and downloadable documents, and scheduled publishing and content archiving. *Home Page - City welcome banner, latest news and announcements, emergency advisories, featured government programs, upcoming events calendar, quick links to online services, local weather information, public servant profiles, and city statistics and quick facts. *About the City - City Profile, History, Vision, Mission, and Core Values, City Seal, Organizational Structure, Elected Officials, and City Departments and Offices. *Government Offices - Each office shall have a dedicated page containing Office Profile, Functions and Mandate, Head of Office, Contact Information, Office Location, Services Offered, Downloadable Forms, Service Procedures, and Office Announcements. *Citizen Services - Online Forms, Downloadable Forms, Citizen Charter, Business Services, Building Permit Information, Civil Registry Services, Health Services, Social Welfare Services, Employment Services, and other frontline government services. *Transparency Section - Full Disclosure Policy, Annual Budget, Procurement Opportunities, Annual Procurement Plan (APP), Bid Opportunities, Awards, Financial Reports, Ordinances, Executive Orders, and Citizen's Charter. News and Events - Press Releases, Announcements, Events Calendar, Photo Gallery, and Video Gallery. *Tourism - Tourist Attractions, Cultural Heritage, Festivals, Hotels and Accommodation, Local Businesses, and Maps and Travel Information. Directory - City Officials, Department Directory, Emergency Hotlines, Barangay Directory, and Contact Directory. *Contact Us - Contact Form, Interactive Location Map, Office Telephone Directory, Official Email Addresses, and Social Media Links. *Functional Requirements - Advanced website search, News management system, Event calendar, Document repository, online downloadable forms, Announcement management, Image and video gallery, Contact inquiry form, Website analytics integration, and Search Engine Optimization (SEO). * Security Features - SSL Certificate (HTTPS), User authentication and role management, Password encryption, daily automated backup, Malware protection, Firewall integration, Audit logs, CAPTCHA protection, and regular security updates. *Technical Requirements - Responsive web framework, Modern CMS platform, Database-driven architecture, Cloud or dedicated web hosting, Domain integration, Email server integration, API-ready architecture for future e-Government services, and cross-browser compatibility (Chrome, Edge, Firefox, Safari). *Performance Requirements - Website uptime of at least 99.9%, optimized loading speed, scalable architecture for future expansion, support for high concurrent users, and efficient caching mechanisms. *Administrative Features - Administrator Dashboard, Multi-user management, Content approval workflow, Activity logs, Backup and restore utilities, Report generation, and Website traffic statistics. *Future Expansion - The website should be designed with scalability to support future integration with Online payment systems, Appointment scheduling, Citizen feedback portal, Online application and permit processing, Resident information systems, Geographic Information System (GIS), SMS and email notification services, Mobile application integration, and Open Data Portal. 1 lot BUSINESS PERMITS AND LICENSING OFFICE (BPLO) WEBSITE * The business permits and licensing office website acts as a streamlined digital gateway for entrepreneurs to legally register, renew, and manage their business credentials. The primary goal is to simplify a complex bureaucratic process through intuitive design and clear navigation. Client-Side Features (Taxpayer Facing Portal) *Dynamic Homepage - The primary digital storefront designed to be welcoming, intuitive, and highly functional. It serves as a centralized dashboard for public information, actively promoting transparency and showcasing the office's processing efficiency to the public. *Interactive Carousel & Quick Access Module - High-visibility banners providing one- click access to top BPLO transactions and the online services portal. *Transparency & Compliance Module - Dedicated sections for downloading the Citizen's Charter and proudly displaying the office's DPO (Data Privacy Officer) certification to ensure public trust. *News & Announcements Module - A dynamic feed keeping citizens informed with the latest updates, articles, and municipal advisories. *Live Statistics Display Module - Real-time data counters showcasing the volume of successful new and renewed business registrations. *Comprehensive Footer Module - Easily accessible contact information, interactive location maps, and essential office details. *About BPLO - A dedicated section establishing the identity, mandate, and continuous evolution of the office. It serves to highlight the local government's commitment to modernization and streamlined public service. *Project ELO Showcase Module - A specialized, informative section highlighting the milestones, objectives, and public benefits of PROJECT ELO. *Online Services Hub - A structured and organized directory that acts as the official bridge between the informational website and the transactional BPLO e-services portal, ensuring users are guided to the correct platform. *Service Directory Module - A clear, categorized listing of all available online BPLO services. *Portal Gateway Module - Secure, direct redirection links that seamlessly transition users to the active application portal. *Interactive Downloadable Forms Page - A modernized resource center providing citizens with immediate, 24/7 access to all required documentation. This feature drastically reduces physical foot traffic at the BPLO office for simple form inquiries. *Document Repository Module - An organized digital library of all application forms and checklist requirements. *Dynamic Search & Filter Module - An interactive search bar allowing users to instantly find and filter specific forms by typing keywords, without needing to reload the page. *Real-Time Application Tracking - A crucial transparency and convenience tool that empowers business owners to monitor the exact status of their applications. This significantly reduces follow-up calls and inquiries to the BPLO staff. *Application Query Module - A secure input field where users can enter their unique tracking or reference number. *Milestone Visualizer Module - A step-by-step graphical timeline displaying the application's current stage for both new and renewal processes. *Integrated Live Chat Support - A real-time communication channel designed to assist taxpayers immediately. This proactive support system improves the user experience by resolving portal navigation issues or answering quick inquiries on the spot. *Citizen Chat Interface Module - A discreet, accessible, and user-friendly chat widget present on the screen. *Admin Routing Module - The backend connection that alerts BPLO administrators to incoming queries, allowing for prompt, direct responses. *Secure Login Portal - A robust and highly secure entry point for BPLO personnel to access the backend system. It modernizes the authentication process, streamlining staff onboarding and account recovery while maintaining strict access controls. *Account Management Module - Handles secure account creation and automated, self-service password reset workflows. *Single Sign-On (SSO) Integration Module - Incorporates a new Google Sign-In feature, allowing staff to authenticate seamlessly and securely using their official accounts. *Centralized Dashboard - An at-a-glance command center that provides administrators with a quick, real-time overview of system content and user activity, ensuring efficient daily monitoring and management. *Content Metrics Module - Displays live counters for active announcements and published downloadable forms. *Personnel Overview Module - Provides a quick summary count of active staff members and registered admin users currently in the system. *Announcement & Notification Management - A dynamic communication tool allowing BPLO management to instantly broadcast critical updates, deadlines, or municipal news directly to taxpayers without requiring technical developer assistance. *Content Editor Module - A user-friendly interface for adding, editing, and archiving official announcements. *Priority Pop-Up Alert Module - A specialized feature that allows admins to push critical announcements as an immediate modal (pop-up) on the client side, guaranteeing taxpayer visibility for urgent notices. *Downloadable Forms Management - A streamlined file management system that empowers administrators to keep all regulatory application forms and compliance checklists completely up-to-date and easily accessible to the public. *File Upload & Storage Module - A secure drag-and-drop interface for uploading new PDF forms and requirement lists to the server. *Form Publishing Module - Controls which uploaded files are actively categorized and visible on the client-facing downloadable forms page. *Active Live Chat Management - The backend interface for the real-time support system, enabling BPLO staff to efficiently handle taxpayer inquiries, track resolution times, and maintain strict communication accountability. *Admin Chat Console Module - A centralized inbox where authorized staff can receive, view, and actively respond to incoming client messages. *Chat History & Audit Module - Stores complete chat transcripts with accurate timestamps and tags identifying the specific admin who handled the inquiry for quality assurance. *Admin User Access Control - A critical security and governance feature that gives head administrators full oversight over backend access, ensuring data privacy, system integrity, and proper role delegation. *Account Status Management Module - A straightforward toggle interface allowing authorized department heads to instantly activate or deactivate staff accounts as personnel shifts occur. *User Profile Settings - A personalized settings hub that allows all authorized backend users to manage their own credentials and digital identity within the portal, fostering accountability and internal security. *Profile Customization Module - Enables staff to upload or update their official profile pictures and basic identification details. *Security Update Module - Provides a secure, self-service area for internal users to regularly update and manage their portal passwords. 1 LOT BUSINESS PERMITS AND LICENSING SYSTEM ENHANCEMENT * Internal Staff Features *Online Dashboard – Users with pending online applications will be able to view all applications assigned to them through this online dashboard module. Upon selecting an application and clicking “Accept,” the system will load the application into the existing Application and Assessment module for further processing. *Accept - Accepts the online application assigned to the user from the queue. *Incomplete - Marks the online application as incomplete if there are missing or incorrectrequirements. A dialog box will prompt the user to enter remarks, which will be sent to the client via their registered email. *Complete - Marks the online application as complete, allowing the client to proceed with generating their assessment. *Application - Introduces a map feature that allows staff to view the exact pinned location of the client’s business within the system, improving location verification and assessment accuracy. User and client chat thread (staff side) – Provides a real-time support communication tool that enables system users (staff) to respond to client inquiries and provide assistance directly within the system. Through a chat interface similar to the conversation view of Facebook Messenger, staff can address concerns, clarify application requirements, and guide clients throughout the application process. The feature maintains organized conversation threads, ensuring proper documentation, tracking of support interactions, and efficient handling of client requests. Internal Staff Features *Online Dashboard – Users with pending online applications will be able to view all applications assigned to them through this online dashboard module. Upon selecting an application and clicking “Accept,” the system will load the application into the existing Application and Assessment module for further processing. *Accept - Accepts the online application assigned to the user from the queue. *Incomplete - Marks the online application as incomplete if there are missing or incorrectrequirements. A dialog box will prompt the user to enter remarks, which will be sent to the client via their registered email. *Complete - Marks the online application as complete, allowing the client to proceed with generating their assessment. *Application - Introduces a map feature that allows staff to view the exact pinned location of the client’s business within the system, improving location verification and assessment accuracy. User and client chat thread (staff side) – Provides a real-time support communication tool that enables system users (staff) to respond to client inquiries and provide assistance directly within the system. Through a chat interface similar to the conversation view of Facebook Messenger, staff can address concerns, clarify application requirements, and guide clients throughout the application process. The feature maintains organized conversation threads, ensuring proper documentation, tracking of support interactions, and efficient handling of client requests. Client-side Features * New user-friendly interface - The system will be upgraded with a modern, intuitive, and user-friendly interface designed to enhance overall usability. This includes improved navigation, clearer layout organization, and more responsive design elements to ensure a smoother and more efficient user experience. The updated interface will also focus on accessibility, making it easier for users of all levels to interact with the system, reduce errors, and complete tasks more quickly. *Login - Allows users to securely sign in to their account to access and manage their business applications and online transactions. *Create your account - Allows users to register and create an account to access the system’s features, including business application submission and online transactions. *Forgot password - Allows users to reset their password by verifying their identity through their registered email address. *Dashboard - Provides a comprehensive overview of key business metrics, including the total number of registered businesses of the client, their current application statuses, and the renewal schedule for the current year. This feature allows users to quickly monitor overall activity, track progress, and identify upcoming renewals for better planning and decision-making. *Application - Provides access to comprehensive business information, including basic details, additional and supplementary data, business activities, and payment history. This feature allows users to view and manage all relevant application details in one place, ensuring better tracking, verification, and overall application management. *For new businesses, users can submit applications, update incomplete information or requirements, and track application progress and milestones. In addition, clients can map and pin the exact location of their business using the map feature provided within the application. *For business renewals, users can easily submit renewal applications by declaring their gross sales and uploading the required scanned documents. Users can also monitor their application status and track its progress. *Assessment - Users can generate assessments only for eligible businesses. Once the Statement of Account (SOA) is generated, users may download it or proceed with online payment. For online payments, users are required to provide a delivery location and select their preferred payment method, either card or QR code. *E-permit - Allows users to generate and view their electronic permits. Once the claim stub is completed, only the Business Permit is initially available. After the official permit has been printed, all applicable electronic permits will become available for viewing and downloading. *Online Payment - Allows users to conveniently and securely pay business-related fees online through Maya using supported payment methods, including credit/debit cards and QR code payments. Users can complete their transactions digitally and monitor the status of their payments. *Client portal system guidelines - Provide clear and user-friendly guidelines with step-by-step instructions on how to use the client portal, including account registration, application submission, document uploading, payment processing, application tracking, and other available online services. *Application Tracking - Provides a user-friendly tracking feature that allows clients to monitor the current status and progress of their applications in real time. This feature offers clear visibility into each stage of the application process, helping clients stay informed of updates, required actions, and overall progress, thereby improving transparency and reducing the need for follow-ups. *User and client chat thread (client side) - Provides a real-time support messaging feature that allows clients to communicate with system users for assistance and inquiries related to their applications. Through a user-friendly chat interface similar to the conversation view of Facebook Messenger, clients can seek help, receive updates, and clarify requirements. All conversations are maintained in organized threads, allowing clients to easily review responses, track concerns, and stay informed throughout the process. *System Optimization - Improve overall system performance, stability, and responsiveness by optimizing processes, database operations, API requests, and page loading times to provide a faster and more reliable user experience. Pre-bid Conference Date Time Venue 10/11/2026 1:30 PM People’s Hall, 9th Floor, Legislative Building, Paranaque City Hall Created by MA. CARLA JEAN SAN JUAN Date Created 27/10/2026 The PhilGEPS team is not responsible for any typographical errors or misinformation presented in the system. 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